Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@diyes.co.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us at info@diyes.co with any questions regarding returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and resolve it appropriately.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@diyes.co